Support Center
Everything you need to know about SkillQuiz gaming.
Payments
Deposits, processing fees, and withdrawal limits.
Tournaments
Rules, live scoring, and fair play policies.
Security
2FA status, data encryption, and account safety.
Frequently Asked Questions
Is SkillQuiz legal in India?
Yes. SkillQuiz is a Skill-Based Gaming Platform.
According to Indian law, games where "skill" (speed, accuracy, and knowledge) predominates
over "chance" are legal. Our platform rewards thinking and precision, not luck.
What is the difference between Free Games and Tournaments?
Free Games are for practice and do not use your wallet balance or earn real winnings.
Tournaments are competitive live events that require an entry fee but offer real
winnings based on your performance.
How is my "Performance Breakdown" calculated?
After every game, we show your Winnings Score, accuracy (Correct vs. Wrong), and
total time taken. This transparency helps you understand your speed and precision compared
to other players.
Why is there a 2.36% processing fee on deposits?
This small fee covers the cost of secure payment gateways and 256-bit SSL encryption,
ensuring that every transaction you make is 100% protected and reaches your wallet
instantly.
How can I withdraw my winnings?
Go to Profile > Withdraw Money. You can transfer your "Withdrawable Balance" directly
to your linked Bank Account. Transfers are secure and typically free of processing fees.
What does the "Marked" status mean in a tournament?
While playing a tournament, you can "Mark" a question to review it later. This helps you
manage your time effectively during high-speed competitive rounds.
How does 2FA Status keep my account safe?
When 2FA (Two-Factor Authentication) is enabled, your account has an extra layer of
security. This prevents unauthorized access to your wallet and personal details, even if
someone knows your password.
My deposit failed but money was deducted. What now?
If a transaction is "Failed" but your bank debited the amount, it is usually refunded by
your bank within 5-7 business days. You can check the status in My Transactions. For
further help, contact support with the Transaction ID.
Are my answers secure during the game?
Yes. All answers are encrypted before submission to ensure fair play and prevent any
tampering with the scores during a live tournament.
Can I change my registered mobile number or email?
For security reasons, your registered mobile number and email are locked to your profile. If
you need to update them, please Raise a Ticket with our support team for
verification.